Northcote Labs
Phones

Missed-Call Text-Back

An agent that texts back every missed call within seconds from the number you already advertise, asks what is going on, and captures the job while the caller is still holding the phone.

The problem

A homeowner with water on the floor calls at 9:14 p.m. The line rings out. By 9:20 she has called the next company on the list. The morning callback goes to her voicemail, and the job is gone before anyone knew it existed.

The product

An agent that texts back every missed call within seconds, from the number you already advertise. It asks what is going on, answers the questions it is allowed to answer, and captures the job: address, problem, preferred time. You wake up to a summary and a booked slot instead of a voicemail.

Built with

Twilio, registered to your business. Claude. Your existing number. Your calendar or CRM.

How it runs

Installed in about two weeks. Hard rules in writing: what it may never quote, promise or book.

What you get

  • An agent tuned to your trade: services, coverage area, hours and the questions callers actually ask, reviewed with you before it speaks to anyone.
  • The rules document. Every boundary written down and enforced, and the transcript proves it.
  • Your number, wired. Callers notice the fast reply, not the plumbing.
  • Every conversation logged, and a morning digest of what was said in your name.

Apply for a free audit.

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