Northcote Labs

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Products

PhonesMissed-Call Text-Back

The problem

A homeowner with water on the floor calls at 9:14 p.m. The line rings out. By 9:20 she has called the next company on the list. The morning callback goes to her voicemail, and the job is gone before anyone knew it existed.

The product

An agent that texts back every missed call within seconds, from the number you already advertise. It asks what is going on, answers the questions it is allowed to answer, and captures the job: address, problem, preferred time. You wake up to a summary and a booked slot instead of a voicemail.

Built with

Twilio, registered to your business. Claude. Your existing number. Your calendar or CRM.

How it runs

Installed in about two weeks. Hard rules in writing: what it may never quote, promise or book.

What you get

  • An agent tuned to your trade: services, coverage area, hours and the questions callers actually ask, reviewed with you before it speaks to anyone.
  • The rules document. Every boundary written down and enforced, and the transcript proves it.
  • Your number, wired. Callers notice the fast reply, not the plumbing.
  • Every conversation logged, and a morning digest of what was said in your name.
InsuranceReconciliation Recovery

The problem

Commission and payout statements arrive every month, hundreds of lines long, and get filed. Nobody reconciles them against what was actually owed, because nobody has the hours. Short payments and missing lines sit there, quietly, for years.

The product

Every statement audited line by line against your book of business. Expected, paid, gap, with the math shown. You get a reconciliation workbook, a plain-language summary, and an evidence pack formatted so the payer can verify it fast. That is the difference between a dispute and a payment.

Built with

Your statements, PDF or CSV. Your book of business. Claude extraction with printed-total checks. A reconciliation engine we wrote and test against planted errors.

How it runs

First audit in about two weeks. Monthly after that if you want the leak to stay closed. Priced on what we find: nothing found, nothing owed.

What you get

  • The reconciliation workbook: every discrepancy with expected, paid and the gap, no estimates.
  • A one-page summary of what we found, what it totals, and which findings to chase first.
  • The evidence package, laid out for the payer’s accounting team, not ours.
  • Monthly audits on subscription as new statements arrive.
SalesResearched Outreach

The problem

Outbound happens when someone has a free afternoon, which is never. Lists go stale, the follow-up never goes out, and next quarter’s pipeline depends on whoever remembered. Then someone buys a blast tool and the domain lands in spam.

The product

A research-and-drafting agent that builds the list, checks each company against your ideal profile, writes a first line that references something true about them, and queues a small number of sends a day under a hard cap. A person approves every draft. Replies land in your inbox, and follow-ups go in the same thread.

Built with

Public company data. Your CRM or a sheet. Gmail or Microsoft 365, on a sending domain set up properly. Claude.

How it runs

About three weeks. Volumes stay inside the mailbox providers’ rules by design. This is not a blast tool and will not become one.

What you get

  • Your ideal customer profile written down as rules the agent can actually check.
  • Sourcing and scoring: a ranked list with the reason each company made it.
  • Drafts with a true first line, queued for approval, sent in small daily batches.
  • The reply sweep: responses flagged, follow-ups threaded, outcomes logged where you can see them.
OperationsBack-Office Agents

The problem

Most of what eats a week is not the work. It is the work around the work: sorting the inbox, chasing a status, re-typing the same update into three systems, compiling the report nobody has time to read.

The product

A small crew of named agents, each with one narrow job and written rules, installed on your accounts. Inbox triage that drafts and never sends. A status chaser. A filer. A report compiler. We run the same crew on our own business; yours is adapted from it, not invented for you.

Built with

Claude. Your email and calendar. Your CRM or project tool. A scheduled runner in an account you own.

How it runs

Two or three highest-leverage jobs first. A week of observed runs before handover, with the rules tightened after each.

What you get

  • A workflow interview: what actually eats the week, and which two or three jobs to automate first.
  • Agents installed and tuned in your environment, on your accounts.
  • Every agent’s boundaries and permissions in writing before it touches real work.
  • A week of observed runs, then handover with a plain-language document your team can edit.
PaperworkDocument Intake

The problem

Applications, invoices, statements, inspection reports. They arrive as PDFs and phone photos, and somebody re-types them into the system. It is slow, it is wrong more often than anyone admits, and it is the job everyone in the office avoids.

The product

Documents in, structured records out. Each field is extracted with a confidence score; anything below the bar goes to a person to check. Totals are cross-checked against printed totals so a misread never sails through. The backlog clears, and new arrivals never become one.

Built with

Your document source: email, a shared drive, an upload folder. Claude with structured outputs. Your database, CRM or sheet.

How it runs

Two to three weeks per document type. Accuracy is measured on your real files before go-live, not on a demo.

What you get

  • A field schema agreed with you: what to extract, what format, what counts as a match.
  • The extraction pipeline with confidence scoring and total checks, run on a sample of your real documents first.
  • The review queue: a simple screen where held fields get a human yes or no.
  • Records written into your system, with the source page linked from every field.
KnowledgeInternal Assistant

The problem

Every company has a Maria: the one person who knows where the policy is, what the exception was, and why the form changed in 2023. When Maria is on vacation the answer waits. When Maria leaves, it is gone.

The product

An assistant that answers from your documents and cites the page it found the answer on. Team-facing by default, on your permissions, so people see only what they are allowed to see. A customer-facing door can be added later, with a narrower set of documents behind it.

Built with

Your document store: Drive, SharePoint, Notion, a folder of PDFs. Claude. A retrieval index in an account you own. Your sign-in.

How it runs

Three to four weeks. When it cannot find a source, it says so instead of guessing.

What you get

  • A document inventory: what goes in, what stays out, and who may see what.
  • The index and the assistant, deployed on your sign-in with your permissions enforced.
  • A test set of real questions from your team, scored before launch.
  • A monthly re-index and a log of unanswered questions, which is a list of documents you should write.
ReportingDaily Operating Brief

The problem

The numbers exist, spread across the ad account, the CRM, the phone system and the bank feed. Pulling them together is a Friday job that slips to Monday, then to next month. In the meantime, decisions get made on feel.

The product

One page every morning: yesterday’s calls, leads, jobs, spend and cash, with the three things that changed and what to do about them. Pulled automatically, written in plain language, delivered to your inbox and to a live dashboard your managers can open on a phone.

Built with

Your ad accounts, call tracking, CRM and accounting. A small database and dashboard in accounts you own. Claude for the writing.

How it runs

Two to four weeks depending on how many sources. If a source has no export, we say so before we start.

What you get

  • The source map: every system, what it can export, and how often.
  • The spine: a database that receives every source daily, with a per-location key where you have locations.
  • The brief, in your inbox at the hour you pick, and the dashboard behind it.
  • Alerts for the handful of numbers that should never move quietly.
TrainingAI in the Team

The problem

“I know we should be using AI. Nobody here knows how.” A subscription gets bought, two people try it for a week, and it becomes another tab. Nothing about the actual work changes, and the invoice keeps arriving.

The product

Not a course, an installation. We set up the tools with the right privacy settings, write a playbook per role for the tasks that role actually does, sit with the team while they do real work, and hold office hours for a month until the habit sticks.

Built with

The tools that fit your team: Claude, Microsoft 365 Copilot, Google Workspace, or the pieces in this catalog. Written playbooks. Live working sessions.

How it runs

Four to six weeks. Measured by what the team does differently, not by attendance.

What you get

  • The tool stack configured and documented: accounts, plans, privacy and data rules, before anyone touches a keyboard.
  • A playbook per seat, in plain language, for that role’s real tasks.
  • Hands-on sessions where people leave with finished work, not notes.
  • A month of office hours: questions answered, playbooks tuned, wins spread across the team.
WebHand-Built Website

The problem

Most company websites now come from the same three templates and the same prompt. Visitors have learned the tells: the centered hero, the gradient, three equal cards, copy that could sell anything. They tune out in seconds, and the phone stays quiet.

The product

A hand-built site with a real design language and one interaction visitors remember. Static, fast, on your domain, with forms wired to your inbox and copy edited by a person. You own every line, and nothing about it is locked to us.

Built with

Hand-written HTML and CSS. A design system documented for whoever comes next. Hosting on your account, your domain.

How it runs

One to three weeks. One revision loop per stage. Copy with numbers in it, or it does not ship.

What you get

  • A design system and tokens file: colour, type, spacing, components, so future pages stay on brand.
  • The site itself, static and fast, with no page-builder lock-in.
  • One signature interaction: the thing visitors remember.
  • Deployment on your domain, analytics wired, and a recorded walkthrough of how to edit copy yourself.
MobileWeb to App Stores

The problem

Customers ask for “the app.” The website already does the job, but the App Store and Google Play want builds, signing, screenshots, privacy declarations, and a reviewer who says no for reasons that arrive one at a time.

The product

Your web product delivered as native iOS and Android apps that pass review. Store listings written, push notifications wired and demonstrated on a real device, and the signed source handed over rather than held hostage.

Built with

Expo and React Native. Your existing web app or site. App Store Connect and Google Play Console, on your developer accounts.

How it runs

Two to four weeks, plus review time. One post-launch fix cycle is included, because the first round of store feedback is on us.

What you get

  • Both store listings live: names, screenshots, descriptions and privacy declarations.
  • The repository, the signing setup and the release scripts, handed over.
  • Push notifications configured end to end and shown working on a real device.
  • One post-launch fix cycle for store feedback and device quirks.
SoftwareBuild Rescue

The problem

Someone built an app in an AI builder over a weekend and got it most of the way. The last stretch, sign-in, payments, data rules, deployment, is where it stalled. It has been “almost done” for months, and nobody can say what is actually wrong.

The product

We read the whole codebase and tell you the truth: rescuable, or cheaper to rebuild. Then we finish it properly, with a handover that explains what changed and how to make the next change yourself. The codebase stops being a black box.

Built with

Whatever it was built in. Usually Supabase with React Native or Next.js. Our own debugging depth in exactly that stack.

How it runs

Diagnosis in a week. The finish in two to six, depending on what we find.

What you get

  • An honest diagnosis of the whole codebase, including the cases where a rebuild is cheaper.
  • The fixes, done: the bug list, the auth, the payments, the data rules, on real devices with real users.
  • Deployed properly: domain or stores, secrets handled, analytics and backups running.
  • A handover you can use: what changed, why, and how to make the next change.
SocialCompetitive Intelligence

The problem

The marketing team guesses what to post. Competitors’ content gets screenshotted into a channel and forgotten. Nobody has verified numbers on what actually performs in your category this month, so the plan is whatever someone saw last.

The product

Five platform analysts sweep TikTok, Instagram, X, Facebook and YouTube for what is winning in your category, with verified numbers. A weekly report under your logo: what is working, why, and the one move to make this week. The best formats can go straight into production next door.

Built with

Platform data. Five analyst agents, one per platform, with a hard rule against unverified numbers. A report template in your brand.

How it runs

First report inside a week. Weekly after that.

What you get

  • The weekly report: what is winning, why it works, and the one move to make.
  • A reference library of winning videos with metrics, hooks and format notes.
  • Cross-platform pattern analysis with a plain “how to use this” line on each pattern.
  • An optional handoff to FORGE, so the best formats become your own clips.
VideoProduction at Volume

The problem

Video works, and it has to be constant. A crew, an editor and a schedule cost more than the channel returns, so the company posts twice a month, badly lit, and wonders why nothing moves.

The product

Winning formats recreated as your own clips: scripted, generated on the current best models where that fits and shot simply where it does not, captioned, and packaged with thumbnails and post copy for every platform. Ready to post, not ready to fix.

Built with

Your product, people and footage. Current video models, matched per clip. An editor. A thumbnail system built for your channel.

How it runs

Batches on a monthly cycle. Raw files, scripts and prompts included in the handoff. Nothing is held hostage.

What you get

  • Recreation scripts with hook and beat timestamps, useful even if you shoot them yourself.
  • Finished clips: vertical, high resolution, captions burned in, audio normalised.
  • Post copy written natively for each platform.
  • Thumbnails as a system, three candidates per video, proofed at feed size.
ContentLong-Form Repurposing

The problem

The company already makes long-form content: the webinar, the founder’s podcast, the training session, the quarterly call. It gets published once and dies. Everything short that could have come from it never gets made, because nobody has the afternoon.

The product

Every long piece turned into the short ones: clips, posts, threads, a newsletter, carousels, matched to the platforms you actually use, on a program designed for you at intake and revised as results come in. Nothing posts without your approval.

Built with

Your recordings. Transcription. Claude. An editor. Your scheduling tool, or ours.

How it runs

The program is designed in week one. Batches per recording after that, with numbers on what performed.

What you get

  • A program built for you: which formats, which platforms, and why, decided at intake.
  • The batch, every cycle: whichever mix the program calls for, finished and ready to publish.
  • Approval before anything posts. You stay the editor; we do the labour.
  • What performed and what the next batch should lean into, with SCOUT’s intelligence behind it.
ConsultingThe Free Audit

The problem

Not every problem has a piece hanging next to it. The interesting ones never do. And most companies have heard that AI could help but have no idea where, so they buy a subscription and wait.

The product

A free audit: a twenty-minute call, a map of how the work actually flows, and a short written report with the two or three highest-leverage moves, what each costs, what it saves, and what to skip. Then, if you want, a fixed-price commission for anything on it, under the same terms as every piece in this catalog.

Built with

One conversation. Whatever you are willing to show us. Our own experience running every piece in this building.

How it runs

The audit lands within a week of the call. Commissions are quoted as fixed prices, never day rates, and most ship in one to four weeks.

What you get

  • The written audit, free: concrete recommendations in plain language with costs and payback attached.
  • Fixed quotes on every line, so deciding is arithmetic rather than faith.
  • Deployed systems, not advice. Anything you green-light gets built, deployed and guaranteed.
  • The management choice: a month of co-management, or fully managed by subscription.

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