Northcote LabsFree audit
FAQ

Questions.

The ones owners ask most. Anything else, ask below and Joseph replies within one business day.

What is the free audit?

A 30 minute call with a developer, the checks we run beforehand, and the Audit Report with your free custom roadmap. See everything it includes.

Is the free audit really free?

Yes. No card, no contract, and nothing to buy afterward. The Audit Report is yours to keep whether you hire us or not.

What happens after the audit?

If you want to go further, every change in the report comes with a fixed quote, in writing. Nothing is built until you say yes.

How much does it cost?

Every project is one fixed price, written for your company after the audit. No day rates and no hourly billing, so the number on the quote is the number you pay.

How long does it take?

Most systems are live in one to four weeks, counted from the day your accounts are set up.

Does my team need to be technical?

No. We install it, hand it over with a plain-language manual, and run it with your team for the first month so they learn it on real work.

Who owns what you build?

You do. Everything is built on your own accounts, so the system, the code and the accounts are yours. We are invited in as a collaborator, and you can remove that access in one click.

What happens to our data?

It stays in your accounts, in a region you choose, and we keep no copy of it after handover. Every quote comes with a data handling document that names each provider that touches your data. Privacy

What if it does not work?

Deployed, or every dollar back. Every quote names the thing you will see working, and if we cannot deploy what you asked for, the whole fee comes back. How the guarantee works

What happens after the first month?

You choose. Run it yourself, or leave it with us on a monthly plan and switch back whenever you like.

Will AI replace my staff?

That is not what we build. It takes the repetitive work off their plate, like typing up paperwork or chasing missed calls, so your people spend more of their day on customers.

We already pay for a lot of software. Do we need more?

Often not. The Audit Report lists the AI features in software you already pay for, and the tools that are not worth it, even when that means you need nothing from us.

What kinds of companies do you work with?

Service companies run by their owners, mostly HVAC, insurance and restoration. See the services

Do you work outside Pennsylvania?

Yes. We are based in State College and work with companies across the United States, on video calls and inside your own accounts.

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