Northcote Labs
Knowledge

Internal Assistant

An assistant that answers from your own documents and cites the page it found the answer on, on your permissions, so the person who knows where everything is can finally take a holiday.

The problem

Every company has a Maria: the one person who knows where the policy is, what the exception was, and why the form changed in 2023. When Maria is on vacation the answer waits. When Maria leaves, it is gone.

The product

An assistant that answers from your documents and cites the page it found the answer on. Team-facing by default, on your permissions, so people see only what they are allowed to see. A customer-facing door can be added later, with a narrower set of documents behind it.

Built with

Your document store: Drive, SharePoint, Notion, a folder of PDFs. Claude. A retrieval index in an account you own. Your sign-in.

How it runs

Three to four weeks. When it cannot find a source, it says so instead of guessing.

What you get

  • A document inventory: what goes in, what stays out, and who may see what.
  • The index and the assistant, deployed on your sign-in with your permissions enforced.
  • A test set of real questions from your team, scored before launch.
  • A monthly re-index and a log of unanswered questions, which is a list of documents you should write.

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